{"id":6802,"date":"2019-12-13T10:16:38","date_gmt":"2019-12-13T09:16:38","guid":{"rendered":"http:\/\/preview-intesys2016.intesys.it\/employerbranding\/?page_id=6802"},"modified":"2021-03-02T10:15:35","modified_gmt":"2021-03-02T09:15:35","slug":"service-designer","status":"publish","type":"page","link":"https:\/\/www.intesys.it\/lavora-con-noi\/figure-professionali-digital-designer\/service-designer\/","title":{"rendered":"Service Designer"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”100″ text_color=”light” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text css=”.vc_custom_1575968995931{margin-top: 40px !important;margin-bottom: 30px !important;}” el_class=”black-h1″]\n

Il Digital Designer e le sue specializzazioni
\n<\/span><\/h4>\n[\/vc_column_text][vc_column_text css=”.vc_custom_1576228615815{margin-top: 40px !important;margin-bottom: 50px !important;}” el_class=”black-h1″]\n

Professione Service Designer
\n<\/span><\/h1>\n[\/vc_column_text][divider line_type=”Small Line” line_alignment=”default” line_thickness=”3″ divider_color=”extra-color-2″ custom_height=”60″][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”150″ text_color=”light” text_align=”center” row_border_radius=”none” row_border_radius_applies=”bg” id=”intro” overlay_strength=”1″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”padding-4-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”right” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1575969139847{margin-bottom: 40px !important;}”]\n
TEAM<\/h5>\n[\/vc_column_text][vc_column_text css=”.vc_custom_1575985853863{margin-bottom: 40px !important;}”]\n

Di cosa ti potrai occupare
\nnel nostro\u00a0team Design<\/span><\/span><\/h2>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” bottom_padding=”50″ text_color=”light” text_align=”center” row_border_radius=”none” row_border_radius_applies=”bg” id=”intro” overlay_strength=”1″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”padding-4-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”right” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1576256567147{margin-bottom: 20px !important;}”]\n

La figura del Service designer all\u2019interno del nostro team si sovrappone per molti aspetti a quella dello UX designer. Solitamente interviene quando nei progetti \u00e8 necessaria una visione strategica sul lungo periodo, per la quale \u00e8 fondamentale comprendere il contesto in maniera olistica.<\/p>\n[\/vc_column_text][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1576256596984{margin-bottom: 20px !important;}”]\n

Deve essere in grado di analizzare tutto l\u2019ecosistema dove interviene, sia per quanto riguarda i touchpoint digitali che per quelli analogici, fino ad arrivare ad esplorare e comprendere i sistemi, le infrastrutture e i processi sui quali si poggia un dato servizio.<\/p>\n[\/vc_column_text][\/vc_column][vc_column column_padding=”padding-4-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”right” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1576256618694{margin-bottom: 40px !important;}”]\n

I suoi strumenti del mestiere sono service blueprint, customer journey map, system map, che vengono costruite assieme al cliente e all\u2019utente finale, raccogliendo informazioni tramite interviste o momenti di workshop.<\/p>\n[\/vc_column_text][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1576256635862{margin-bottom: 40px !important;}”]\n

Il suo obiettivo \u00e8 riuscire a progettare servizi sostenibili in termini di business, di processi, di risorse, avendo sempre in mente le esigenze delle persone, sia che esse siano gli utenti finali, sia che siano gli erogatori del servizio.<\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”top” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”100″ bottom_padding=”50″ text_color=”light” text_align=”center” row_border_radius=”none” row_border_radius_applies=”bg” id=”intro” disable_element=”yes” overlay_strength=”1″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”padding-4-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”right” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1575903539137{margin-bottom: 40px !important;}”]\n

PROGETTI<\/h5>\n[\/vc_column_text][vc_column_text css=”.vc_custom_1576163187097{margin-bottom: 40px !important;}”]\n

Applicazioni mobile, portali di servizi, configuratori:\u00a0tante progettualit\u00e0<\/span><\/span><\/h2>\n[\/vc_column_text][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left”][vc_column_inner column_padding=”padding-4-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”right” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1575968142674{margin-bottom: 100px !important;}”]\n

Lo User Experience Designer \u00e8 coinvolto in quasi tutti i progetti, sia che essi prevedano piccoli aggiustamenti di strumenti esistenti, sia che si tratti di ridefinire strategie digitali a lungo termine. Gli artefatti realizzati spaziano dalle app mobile ai siti web, dalle aree riservate ai configuratori.<\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_padding=”padding-4-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color=”#f4f4f4″ background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][image_with_animation image_url=”6529″ animation=”Grow In” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default” el_class=”img-quote”][divider line_type=”No Line” custom_height=”20″][nectar_icon icon_family=”fontawesome” icon_style=”default” icon_color_type=”color_scheme” icon_color=”black” icon_padding=”15px” icon_fontawesome=”fa fa-quote-left” icon_size=”20px”][vc_column_text]Nonostante fossi entrato da poco nel team, ho lavorato fin da subito su progetti concreti, partecipato alle sessioni di co-design con i clienti e raccolto gli insight che emergevano. Non mi sono occupato solamente della creazione di prototipi, ma ho potuto mettere in pratica gran parte delle competenze richieste allo UX designer.<\/span>[\/vc_column_text][divider line_type=”No Line”][vc_custom_heading text=”Marco Magnani” font_container=”tag:h6|font_size:16|text_align:center|color:%23000000″ use_theme_fonts=”yes”][vc_custom_heading text=”Junior UX Designer<\/i>” font_container=”tag:div|font_size:16|text_align:center|color:%23000000″ use_theme_fonts=”yes”][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”top” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”100″ bottom_padding=”50″ text_color=”light” text_align=”center” row_border_radius=”none” row_border_radius_applies=”bg” id=”intro” overlay_strength=”1″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”padding-4-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”right” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1575903539137{margin-bottom: 40px !important;}”]\n

PROGETTI<\/h5>\n[\/vc_column_text][vc_column_text css=”.vc_custom_1576256807890{margin-bottom: 40px !important;}”]\n

Servizi multi-touchpoint\u00a0coerenti tra loro<\/span><\/span><\/h2>\n[\/vc_column_text][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left”][vc_column_inner column_padding=”padding-4-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”right” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1576256719272{margin-bottom: 100px !important;}”]\n

Il Service Designer \u00e8 coinvolto in tutti i progetti strategici, nei quali \u00e8 necessario progettare un servizio multi-touchpoint mantenendo una coerenza e una forte visione d\u2019insieme: ad esempio integrare i diversi canali digitali di un brand affinch\u00e9 rappresentino un ecosistema di prodotti connessi e coerenti tra loro.<\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_padding=”padding-4-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”right” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1575903733909{margin-bottom: 40px !important;}”]\n

FORMAZIONE<\/h5>\n[\/vc_column_text][vc_column_text css=”.vc_custom_1575976378545{margin-bottom: 40px !important;}”]\n

Formazione: ecco il percorso ideale<\/span><\/span><\/h2>\n[\/vc_column_text][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left”][vc_column_inner column_padding=”padding-4-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”right” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1576256834182{margin-bottom: 40px !important;}”]\n

Non esistono tuttora molti percorsi specifici per questa figura e spesso i professionisti provengono sia da background tecnici che umanistici. Quello che valutiamo come fondamentale in un bravo Service Designer sono la capacit\u00e0 di passare dalla visione d\u2019insieme al dettaglio e viceversa, l\u2019abilit\u00e0 di parlare diversi \u201clinguaggi\u201d ed empatizzare con persone diverse, dall\u2019utente finale al responsabile del business, dal direttore marketing al tecnico IT.<\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”top” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”100″ bottom_padding=”100″ text_color=”light” text_align=”center” row_border_radius=”none” row_border_radius_applies=”bg” id=”intro” overlay_strength=”1″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”padding-4-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”right” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1575903806550{margin-bottom: 40px !important;}”]\n

CARATTERISTICHE<\/h5>\n[\/vc_column_text][vc_column_text css=”.vc_custom_1575976385621{margin-bottom: 40px !important;}”]\n

Cosa pu\u00f2 fare la differenza: qualche dritta per le tue soft skill<\/span><\/span><\/h2>\n[\/vc_column_text][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left”][vc_column_inner column_padding=”padding-4-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”right” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1576256921045{margin-bottom: 100px !important;}”]\n

Se pensi di avere ottime capacit\u00e0 di analisi e sintesi e di essere in grado di vedere oltre i dettagli per scorgere la \u201cbig picture\u201d che ci sta dietro, non esitare a contattarci: a breve potresti essere seduto nella scrivania affianco alla nostra!<\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_padding=”padding-4-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ background_image=”6615″ background_image_position=”right center” enable_bg_scale=”true” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_row_inner equal_height=”yes” content_placement=”bottom” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”left” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” el_class=”video” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none” column_link=”#”][vc_custom_heading text=”Service Designer:
\ntask e skill” font_container=”tag:h2|text_align:left|color:%23ffffff” use_theme_fonts=”yes” css=”.vc_custom_1576516325721{padding-top: 10px !important;}”][divider line_type=”No Line” custom_height=”70″][vc_custom_heading text=”Lucia Cosma” font_container=”tag:h5|text_align:left|color:%23ffffff” use_theme_fonts=”yes”][vc_custom_heading text=”Service Designer<\/i>” font_container=”tag:h6|text_align:left|color:%23ffffff” use_theme_fonts=”yes” css=”.vc_custom_1576516307715{padding-bottom: 5px !important;}”][\/vc_column_inner][vc_column_inner column_padding=”padding-1-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”right” background_color_opacity=”1″ background_hover_color_opacity=”1″ font_color=”#ffffff” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][nectar_video_lightbox link_style=”play_button” video_url=”https:\/\/www.youtube.com\/watch?v=y9weJamhlEA”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#000000″ scene_position=”center” top_padding=”100″ bottom_padding=”100″ text_color=”light” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” background_color=”#171920″][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” centered_text=”true” background_color_opacity=”0.6″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none” enable_animation=”true” animation=”flip-in”][vc_column_text]\n

Ti piacerebbe entrare in team con noi nel team di design?<\/h3>\n[\/vc_column_text][divider line_type=”No Line” custom_height=”50″][nectar_btn size=”large” button_style=”see-through-2″ color_override=”#ffffff” hover_color_override=”#ffffff” hover_text_color_override=”#000000″ icon_family=”default_arrow” url=”\/lavora-con-noi\/candidatura\/” css_animation=”none” text=”INVIA IL TUO CV”][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”100″ text_color=”light”…<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":6447,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-6802","page","type-page","status-publish"],"acf":[],"yoast_head":"\nChi \u00e8 e cosa fa il Service Designer | Intesys<\/title>\n<meta name=\"description\" content=\"Il Digital Service Designer analizza l'intero ecosistema digitale per riprogettare servizi sostenibili. 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